Privacy Policy

Sun-Dry-Clean Gurgaon ("we", "us", "our") provides doorstep laundry, dry cleaning and garment care services in Gurgaon. This Privacy Policy explains what information we collect when you use our website or book a service with us, how we use it, and the choices you have.

Information We Collect

When you fill out our enquiry form, call, or message us on WhatsApp, we may collect your name, phone number, pickup/delivery address or sector, the service you're enquiring about, and any message you send us. If you write to us by email, we also collect your email address. We do not ask for or store any payment card details — payment is collected in person at the time of delivery.

How We Use Your Information

We use the information you share to schedule and confirm doorstep pickup and delivery, respond to enquiries about our services and pricing, send updates about your order by call, SMS or WhatsApp, and improve the quality and reliability of our service. We do not use your information for unrelated marketing without your consent.

How Information Is Shared

We do not sell, rent or trade your personal information to third parties. Your details are shared only internally, with the team members handling your pickup, cleaning and delivery. If you contact us over WhatsApp, please note that message is also subject to WhatsApp/Meta's own privacy policy, since it passes through their platform before reaching us.

Data Retention

We retain your information for as long as reasonably necessary to fulfil your order, respond to any follow-up queries, and maintain basic business records. You can ask us to delete your information at any time, subject to any records we're required to keep for legal or accounting purposes.

Security

We take reasonable precautions to protect the information you share with us from unauthorised access or misuse. However, no method of storage or transmission over the internet or phone networks is completely secure, and we cannot guarantee absolute security.

Your Rights

You can ask us at any time to tell you what information we hold about you, correct any inaccurate details, or delete your information from our records. To do so, contact us using the details below.

Website Analytics

If we use website analytics tools to understand how visitors use our site, this data is used in aggregate to improve the website and is not used to personally identify you.

Children's Privacy

Our services and website are intended for adults arranging laundry and dry-cleaning services. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted on this page.

Contact Us

For any questions about this Privacy Policy or your personal information, contact us at +91-88827 69479 or hello@sundrycleangurgaon.in.

This policy is a general template for a local service business and should be reviewed against your actual data-handling practices and applicable Indian data protection law before final publication.