Terms & Conditions

These Terms & Conditions govern your use of Sun-Dry-Clean Gurgaon's laundry, dry cleaning and garment care services in Gurgaon. By booking a pickup with us — by phone, WhatsApp, or through our website — you agree to the terms below.

Our Services

We provide Wash & Fold, Wash & Iron, Express Delivery, dry cleaning, steam ironing, and specialised cleaning for sofas, carpets, curtains, shoes and leather items, with doorstep pickup and delivery across Gurgaon.

Booking & Confirmation

Bookings can be made by phone, WhatsApp, or through our website enquiry form. We will confirm your pickup slot by phone or WhatsApp. Please ensure someone is available at the given address during the confirmed pickup and delivery windows.

Pricing & Payment

Prices are as listed on our Pricing page at the time of booking and are subject to change without prior notice; any change will not affect an order already confirmed. Payment is collected in cash or by standard digital payment methods at the time of delivery, unless otherwise agreed. Express Delivery orders carry a minimum order value as stated on our Pricing page.

Garment Inspection & Liability

Garments are inspected before cleaning; any pre-existing damage, stains, or wear will be flagged to you where possible before we proceed. Please remove valuables, cash, and personal items from pockets before handover — we are not responsible for items left inside garments. Some fabrics may be prone to natural shrinkage or colour fading during cleaning despite standard care; we will advise you if an item carries such risk before cleaning where reasonably identifiable.

Turnaround Time

Standard orders are typically completed within 24–48 hours; Express Delivery orders are completed same-day, subject to pickup time and order size. Turnaround times may occasionally be affected by weather, logistics, or order volume, and we will keep you informed of any delay.

Cancellation & Rescheduling

You may cancel or reschedule a pickup by informing us before the scheduled pickup time, at no charge. Once garments have been collected and processing has begun, cancellation may not be possible.

Quality Concerns & Refunds

If you're not satisfied with the cleaning quality of an item, please inform us within 24 hours of delivery so we can re-clean or address the issue. Where damage is found to have resulted directly from our handling, we will address it fairly on a case-by-case basis; our liability in such cases is limited to the reasonable cleaning cost or fair value of the item, whichever applies.

Unclaimed Items

Please arrange delivery within a reasonable time after your order is ready. Items not collected or accepted for delivery after repeated attempts over an extended period may be handled at our discretion, in line with standard practice for unclaimed goods.

Prohibited Items

We reserve the right to decline items that are heavily soiled beyond standard cleaning, hazardous, or unsuitable for our cleaning processes, and will inform you if this is the case.

Governing Law

These terms are governed by the laws of India, with courts in Gurugram, Haryana having jurisdiction over any disputes.

Changes to These Terms

We may update these Terms & Conditions from time to time. The current version will always be available on this page.

Contact Us

For questions about these terms, contact us at +91-88827 69479 or hello@sundrycleangurgaon.in.

This is a general template for a local laundry business and should be reviewed — particularly the liability and refund terms — against how your business actually operates before final publication.